Talia is pleased to announce two new key appointments to its Global Service Delivery, with Stewart Phillips serving as VP of Global Project Service Delivery Director and Floyd Turner as VP of Global Service Delivery Operations & Customer Assurance.
Talia has always held a reputation for the highest service delivery standards, and these recent appointments further underpin that priority. With an increasing number of international projects being undertaken, the organisation’s structure will continue to support that growth, ensuring projects are delivered to the same exacting values that Talia has always stood for.
With a solid foundation and growing team, Service Delivery is now available to support Talia’s partners, providing an accountable and reliable service with complete transparency to the standard you expect from Talia.
Stewart has been with Talia for over four years. His new role will enable him to manage each project from conception to commercials, design, implementation, and project delivery to go live, after which Floyd’s team undertakes ongoing support and maintenance.
Stewart brings a wealth of technical and commercial experience, which he has honed through his management positions over the past four decades. He is a renowned expert who has served in various industries, including military, energy, and satellite communications.
At Talia, Floyd will lead teams responsible for ongoing service provision and maintenance, service partner management, quality management, and the Network Operations Centre (NOC).
Before joining Talia, Floyd held numerous customer relations and business operations roles. He has over 30 years of experience across various industries and companies, from startups to Fortune 500 companies across diverse markets and complex operational environments, including 15 years in satellite services. Floyd has been part of many innovative technology developments, service deployments, and implementation of customer management solutions.
“It is a pleasure working with Stewart and Floyd. The impact both are making is already visible and recognised by our customers,” said Alan Afrasiab, President & CEO of Talia. “Both bring extensive experience in operations, implementation, integration, and customer relationship, which will be highly valuable across the entire array of services we offer.”