Client requirements
Governments deploying diplomatic missions in high-risk, conflict-affected regions require secure, resilient, and scalable communication infrastructure. Ensuring the protection of sensitive information, supporting on-ground teams, and maintaining reliable connectivity amidst political instability, economic challenges, and regulatory barriers are paramount. Commercis was contracted to provide such capabilities across multiple countries, including Iraq, Afghanistan, Pakistan, Lebanon, Myanmar, China, Ukraine, Sudan, South Sudan, Saudi Arabia, Cuba, and expanding.
With each location facing its unique blend of political, environmental, and logistical challenges, Commercis was tasked with enabling seamless communication across diplomatic outposts while upholding rigorous standards of security, reliability, and adaptability.
Solution scope
Commercis delivered a hybrid communication infrastructure, enabling seamless voice, video, and data services across challenging locations. The program focuses on resilience, security, and adaptability, meeting mission-critical communication needs and ensuring confidentiality.
Challenges and requirements
Operating in high-risk environments presents distinct obstacles:
- Staff security. Protecting personnel against regional threats, including attacks or sabotage.
- Infrastructure vulnerability. Ensuring infrastructure resilience and maintenance in restricted-access areas.
- Data integrity and confidentiality. Protecting sensitive information communications, including voice, video, software applications, and accounting data, from interception and unauthorized access.
- Reliability in adverse conditions. Addressing frequent environmental and political disruptions for resilient infrastructure and reliable connectivity.
- Consistent support for miltiple channels. Ensuring maintenance, monitoring and timely response to queries to ensure high level uninterrupted connectivity operational performance.
Solution delivered in response to immediate challenges
Commercis provided a dual communication pathway—satellite and terrestrial connectivity—tailored to each country’s specific risks and needs, reinforcing both security and operational continuity.
Robust hybrid connectivity services
- Terrestrial and microwave options, supplemented by Low Earth Orbit (LEO) and Geostationary Earth Orbit (GEO) satellite coverage, ensured redundancy and high availability.
- End-to-end equipment procurement and installation, supported by local resources when available.
- Implementation of VPNs, encryption, firewalls, and intrusion detection safeguarded data integrity and protected sensitive communications.
Thorough assessment and planning to meet unique requirements
- Site-specific connectivity assessmentsconducted accounting for security risks, existing infrastructure, and regulatory limitations.
- Tailored solutions delivered based on local conditions. Solutions included a mix of satellite, terrestrial, and wireless infrastructure to optimize reliability, security, and scalability.
- Deployment and utilization of encryption protocols, virtual private networks (VPNs), firewalls, intrusion detection systems, and access controls to safeguard against cyber threats, interception, and unauthorized access, including contingency plans and response protocols to mitigate security risks and respond to incidents effectively.
In-life support framework for an ongoing success
- Training of the usersin equipment use, essential maintenance, and troubleshooting.
- Real-time monitoring tools, coupled with redundancy protocols, ensuring quick detection and resolution of issues.
- A centralized helpdesk and escalation plan provided around-the-clock support for all locations, ensuring minimal downtime.
Meeting the expectations of robust, secure, and adaptable connectivity solutions
- Enhanced communication and coordination with a reliable access to secure voice, data, and video communication facilitated critical and sensitive activities.
- Advanced encryption and network security protocols protected sensitive information from hostile interference.
- Streamlined processes supported efficient operations and services, crisis response, and outreach, even in the face of adversity.
- Training and local capacity-building improved on-ground technical expertise, enhancing resilience and sustainability.
Collaboration as a key ingredient to a success in project delivery
Through close collaboration with customer’s teams, Commercis has delivered a secure, high-performance connectivity solution supporting critical diplomatic missions in some of the world’s most challenging environments. By aligning priorities, co-designing tailored strategies, and engaging local resources, we ensured that each phase—from assessment and planning to deployment and in-life support—was adapted to meet specific regional needs. This close partnership was essential to achieving our shared goals, enabling seamless communication, robust security, and operational resilience for diplomatic teams worldwide.
This successful program now expands to additional locations, underscoring Commercis' role as a trusted partner in high-stakes global operations.
